{"id":3156,"date":"2025-01-25T08:16:59","date_gmt":"2025-01-25T00:16:59","guid":{"rendered":"https:\/\/www.neoss.com\/en-gb\/?page_id=3156"},"modified":"2025-07-23T17:19:08","modified_gmt":"2025-07-23T09:19:08","slug":"return-exchange","status":"publish","type":"page","link":"https:\/\/www.neoss.com\/en-gb\/return-exchange\/","title":{"rendered":"Return Exchange"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3156\" class=\"elementor elementor-3156\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-459b259 e-con-full e-flex e-con e-parent\" data-id=\"459b259\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3be5974 e-con-full e-flex e-con e-child\" data-id=\"3be5974\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11001ed elementor-widget elementor-widget-image\" data-id=\"11001ed\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/neoss-web.azureedge.net\/NOR\/Social%20Media\/T%26E.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3fe3c82 e-flex e-con-boxed e-con e-child\" data-id=\"3fe3c82\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce5f1dc elementor-widget elementor-widget-heading\" data-id=\"ce5f1dc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><span class=\"elementor-heading-title elementor-size-default\">Want to return or exchange a product?\n<\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f39c79 elementor-widget elementor-widget-heading\" data-id=\"3f39c79\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complete the form below\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d5ad4f elementor-widget elementor-widget-text-editor\" data-id=\"8d5ad4f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style><div class=\"aa-text__body checkmark-list\">\t\t\t\t<div class=\"row-fluid-wrapper row-depth-1 row-number-7 dnd-row\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-custom_widget dnd-module\" data-widget-type=\"custom_widget\" data-x=\"0\" data-w=\"12\"><div id=\"hs_cos_wrapper_widget_1639594784081\" class=\"hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module\" data-hs-cos-general-type=\"widget\" data-hs-cos-type=\"module\"><section class=\" aa-big-columns aa-module aa-module-spacing-top--medium aa-module-spacing-bottom--medium aa-big-columns--no-spacing \"><div class=\"aa-inner\"><div class=\"aa-big-columns__body\"><div class=\"aa-big-column aa-bg- aa-content-color-- \"><div class=\"aa-big-column-text \"><div class=\"aa-big-column-text__inner\"><div class=\"aa-big-column__body checkmark-list\"><div class=\"row-fluid-wrapper row-depth-1 row-number-4 dnd-row\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-custom_widget dnd-module\" data-widget-type=\"custom_widget\" data-x=\"0\" data-w=\"12\"><div id=\"hs_cos_wrapper_widget_1639594784081\" class=\"hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module\" data-hs-cos-general-type=\"widget\" data-hs-cos-type=\"module\"><section class=\" aa-big-columns aa-module aa-module-spacing-top--medium aa-module-spacing-bottom--none aa-big-columns--reversed aa-big-columns--no-spacing \"><div class=\"aa-inner\"><div class=\"aa-big-columns__body\"><div class=\"aa-big-column aa-bg- aa-content-color-- \"><div class=\"aa-big-column-text \"><div class=\"aa-big-column-text__inner\"><div class=\"aa-big-column__body checkmark-list\"><div class=\"row-fluid-wrapper row-depth-1 row-number-4 dnd-row\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-custom_widget dnd-module\" data-widget-type=\"custom_widget\" data-x=\"0\" data-w=\"12\"><div id=\"hs_cos_wrapper_widget_1640266885212\" class=\"hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module\" data-hs-cos-general-type=\"widget\" data-hs-cos-type=\"module\"><section class=\"\n        aa-big-columns\n        aa-module\n        aa-module-spacing-top--medium\n        aa-module-spacing-bottom--medium\n        \n        aa-big-columns--no-spacing\n    \"><div class=\"aa-inner\"><div class=\"aa-big-columns__body\"><div class=\"aa-big-column\n            aa-bg-\n            aa-content-color--\n            \"><div class=\"aa-big-column-text \"><div class=\"aa-big-column-text__inner\"><div class=\"aa-big-column__body checkmark-list\"><p><em>Please make sure you submit one form per invoice with products that you want to return or exchange. Please send your return to:<\/em><\/p><p><em>Neoss Ltd. Windsor House, Cornwall Road, Harrogate, HG1 2PW with a copy of your form.\u00a0<\/em><\/p><p>Please ensure you have read our\u00a0<a href=\"\/terms-and-conditions-of-sales\" rel=\"noopener\">returns policy<\/a>\u00a0and that your items are within the period needed for return\/exchange.<\/p><p>If you have any questions or need any further assistance with your request please call us on 01423 817 733 or email\u00a0<a href=\"mailto:orders@neoss.com\">orders@neoss.com<\/a>\u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc809ef e-flex e-con-boxed e-con e-child\" data-id=\"cc809ef\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1515ce aa-form-button--1 elementor-widget elementor-widget-hubspot-form\" data-id=\"d1515ce\" data-element_type=\"widget\" data-widget_type=\"hubspot-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t\t\t<script>\n\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\tportalId: 19798429,\n\t\t\t\t\t\t\t\tformId: \"cc6a4160-89ce-436e-a388-eb19ae36b84c\",\n\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1775445554000-8320604077\",\n\t\t\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t})});\n\t\t\t\t\t<\/script>\n\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1775445554000-8320604077\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Want to return or exchange a product? Complete the form below Please make sure you submit one form per invoice with products that you want to return or exchange. Please send your return to: Neoss Ltd. Windsor House, Cornwall Road, Harrogate, HG1 2PW with a copy of your form.\u00a0 Please ensure you have read our\u00a0returns [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[41],"tags":[],"page_type":[18],"class_list":["post-3156","page","type-page","status-publish","hentry","category-normal","page_type-page"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.8 (Yoast SEO v24.8.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - Return\/Exchange<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.neoss.com\/en-gb\/return-exchange\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Exchange\" \/>\n<meta property=\"og:description\" content=\"Want to return or exchange a product? 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