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Privacy Policy & Cookie Information

Privacy Policy

Neoss® Limited (“we”, “us”, ”our”, “Neoss®”) is a company registered in England and Wales at Companies House under registration number 04120053, whose registered address is Windsor House, Cornwall Road, Harrogate, North Yorkshire, HG1 2PW. Neoss® is registered with the Information Commissioner as a data controller under registration number ZA000205. This Online Privacy Notice (“Privacy Policy”) explains how Neoss Ltd and its Affiliates handle the Personal Data provided to them on websites, mobile sites, mobile applications, and other digital services and products controlled by Neoss Ltd.

This policy sets out how we use and protect any personal information that you give us when you use www.neoss.com.  If you have any questions about this policy or do not agree with it, please contact by emailing on info@neoss.com before using this website.

We may change this policy from time to time by updating this page.  You should check this page often to ensure you are happy with any changes as we will treat your continued use of the website as your agreement to such changes.  This policy is effective from 25 May 2018.

Collection / Use of Personal Information

What information do we collect?

In general, you can use this website without giving us any information.  However, additional services may be available if we have certain information about you. Any contact received via the website, or electronic communications with Neoss® or its employees, will require Neoss® to collect personal information from you.

We may collect the following information:

• your full name, full address, telephone numbers, email address; 
• your country of residence or location;
• your occupation;
• information regarding your personal or professional interests, demographics, experiences with our products and contact preferences; and/or
• any other information that you provide to us in your communications or interactions with us.

What do we do with the information we collect?

We use any information you submit to respond to your communications  for  legitimate business interests, and in particular for the following reasons: 

• internal record keeping;
• to improve our products, services and website;
• to follow up on any contact received from you, and to provide requested information about our products;
• to administer the website and protect Neoss®, its employees, its suppliers and the general public;
• to process orders for our products; 
• to contact you for market research purposes; 
• to undertake statistical analysis of visits to the website.

We may also use this information for contact purposes for events and courses. 

Please note we do not require your consent to hold information for our legitimate business interests.

Direct Marketing

We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting.  We may send you such information by e-mail, mail or telephone. 

If you are a customer or you have previously asked us for information on our products, we may send you information on our range of products by email.

If the reason you have given us personal information is to subscribe to email updates, we will continue to provide this information by email unless you ask us not to do so by unsubscribing.
When you provide us with information, you will be given the option to let us know whether or not you are happy for us to send you information for direct marketing purposes.  If you request not to receive any direct marketing, we will not send you any direct marketing.

If you have opted out of direct marketing, we may retain some of your personal information so that our records show that you do not wish to receive such communications.

You can change your mind regarding your marketing preferences at any time by contacting our helpdesk at info@neoss.com or on +44 (0)1423 817-733.

Who do we share this information with?

In order to provide certain services we may transfer, disclose or distribute your personal information to third parties which may include third party data processors and affiliated business partners. 

Your personal information may be transferred to countries or territories which may not have data protection laws as protective as those applicable in your country.  We will take steps to ensure the protection applied to your personal information that is processed in those other countries or territories is adequate. 

Neoss® will not at any point sell your information on to third parties. 

Security of Info

We are committed to ensuring that your information is secure.  However, we cannot guarantee that all information transmitted over the Internet or through this website will be secure, given the inherent security implications of dealing online.  In order to seek to prevent unauthorised access or disclosure we will take all reasonable technological and organisational measures (such as physical protection of servers, firewalls and other access protection) to protect your personal information against fraud, damage or other malicious harm.

Links to other sites

This website may from time to time include links to other websites. We make every effort to provide links to high quality, reputable sites but we are not responsible for their privacy practices, site content, or the services they offer.  Please always check the privacy policies of any linked sites.

Cookies

This website requires cookies enabled to work effectively, no personal information is stored in the cookies. Neoss treats all personal information lawfully and correctly and operates in accordance with the General Data Protection Regulation (GDPR).  

We make all reasonable efforts to ensure personal information:
• is processed lawfully
• is adequate, relevant and not excessive
• is accurate and, where necessary, kept up to date;
• is not kept longer than is necessary is processed correctly
• is kept secure

You can find out how to disable cookies for your particular browser by clicking "help" on your browser's menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html. We do not use information obtained from the cookies to send you promotional materials about our products and services.

Google Analytics

This website uses Google Analytics to help analyse how users use the site. The tool uses "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for Neoss®.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

Google Analytics sets the following cookie: _ga 

For more information about Google Analytics, please view Google’s terms of service here: http://www.google.com/analytic...

Content Management System
Our website uses a content management system (“CMS”) which anonymously tracks the user's movement around the site to allow us to improve the overall experience. No personal information is stored.

Our CMS sets the following cookies: neossSessionId

Contact facility

You have the right to obtain a copy of any personal information we hold about you. You can do this by writing to our helpdesk at info@neoss.com or Windsor House, Cornwall Road, Harrogate, HG1 2PW.

If you think any information we have about you is incorrect or incomplete, please write to or e-mail us as soon as possible.  We will correct or update any information (as appropriate) as soon as possible.

If you have questions, comments, queries or requests, concerning this privacy policy and/or how we may use your personal information, please contact us at:

E-mail: info@neoss.com; or

Correspondence Address: Windsor House, Cornwall Road, Harrogate, HG1 2PW.

Your Agreement
By using the Neoss (www.neoss.com) website you automatically agree to this privacy policy.

External websites
Neoss cannot be held responsible for the content, material and legal policies on external websites that we link to.

Data Collection, Protection and Confidentiality
When subscribing to Neoss updates and information services, we may be required to collect personal information from you. This information may be held on third party software used by Neoss to fulfil these requests.

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