No. There is no subscription fee for NeoScan 1000 or the NeoPro Software.
We provide cloud storage on our cloud platform, NeoConnect. You will get storage of 5GB when registering and another 10GB for each scanner activation, free of charge. If you need more storage capacity, you can order more for a small charge.
They can be found inside your black NeoScan case and can also be downloaded on the Neoss website.
You will find the packing list inside your black NeoScan case. On it, you will in addition find a QR code with a direct link to download the NeoPro software.
At this time there is no support for NeoPro software on the macOS operating system.
The NesoScan 1000 is compatible with Microsoft Windows 10 and 11. It is not compatible with earlier versions of Microsoft Windows. Additionally, the computer must meet the minimum configuration requirements to run NeoScan 1000 with optimal performance.
Processor: Intel® Core™ i7 9th Generation, base frequency 2.6 GHz (or better)
Memory: 32 GB (or more) DDR4, frequency 2666 MHz (or better)
Disk: 512G (or more) SSD
Graphics card: NVIDIA® GeForce® GTX 1650 (or better)
Display: 15.6" FHD (1920 x 1080) (or more)
Others: USB 3.0 port
Operating system: Windows 10 / 11, 64 bit
Optional: Touch screen
On the handpiece, remove the protective cover before mounting the scanner tip to it.
Make sure the USB cable is connected correctly to the computer. Have it connected to the computer for a few minutes, sometimes the battery in the scanner needs to charge a bit before the scanner starts.